New information following the change in COVID-19 alert levels.

COVID-19 Facility Updates

12/08/20 Latest Update

From midday Wednesday 12th August for at least three days, we will be at COVID-19 Alert Level 2. Please read the information below for how this will affect your use of the Recreation Centre.

Key points to note:

  • We are restricted to 100 persons in the facility at all times.
  • All users should maintain 2m distance from others at all times.
  • Contact tracing is required for all who enter the building. The QR code is displayed in multiple places for those using the tracing app.
  • Sanitise/wash hands before and after exercise.
  • We recommend you wear a mask in facility.
  • Fitness Centre booking is not required. We will be monitoring numbers and if it is busy you may be turned away. We ask that you try to work out at quieter times of the day if you are able.
  • Class numbers have been restricted to 10 for RPM and 30 for all other classes. Booking and checking in for classes is essential. To book, call reception on 06 3505080.
  • Casual entry (non-member) use is permitted.
  • EFTPOS payments only at reception. Cash will not be accepted.


Our current opening hours are: 
· Monday-Friday 6am – 10pm 
· Saturday-Sunday 9am – 6pm 

HEALTH AND SAFETY - All users must read

Please ensure you scan or sign-in at reception every time you visit.

When you visit we need you to do these essentials:

  • Check in at reception every time you visit. This may be by scanning a membership card through our entry turnstile, manually tagging in through reception, or recording your name, contact number and time of entry on our entry form at reception.
    • You must check in but you do not have to check out.
    • The government QR codes are also around the facility for you to record your location.
  • Wipe down all equipment before and after you touch it using the paper towels and sanitiser provided. This includes but is not limited to handles of dumbbells, barbells, screens on cardio equipment, weight plates, mats, and pin knobs on cable machines.
  • Maintain 2m physical distance from others at all times.
  • Follow the instructions of Recreation Centre staff and signage.
  • If you are at all unwell, stay home.
  • Be kind and respectful of all users.

We highly recommend you do the following to protect your health and safety:

  • Wear a mask if you have one.
  • Wash or sanitise your hands before and after exercise.
  • Use a sweat towel as a barrier between yourself and equipment. We recommend bringing your own but do have some available to borrow free of charge from reception.
  • Sanitise personal devices e.g. phones. 

Other information:

  • The water stations are available for use but to fill bottles only.
  • Recreation Centre staff will be conducting cleans throughout the day. This will be done during quiet periods.


  • Booking to use the Fitness Centre is not required.
    • We will be monitoring numbers and if it is busy you may be turned away.
    • We ask that you try to work out at quieter times of the day if you are able.
  • Maintain physical distancing of 2m from others at all times.
  • Per the health and safety information above, make sure you use a sweat towel and clean any equipment you touch after use. We need everyone to do their part.


  • Changing room, toilet and shower use is as normal with no booking required.
  • Maintain physical distancing of 2m from others at all times.


  • For the duration of our closure at levels 3 and 4, all memberships, concessions, and payments were suspended and expiry dates extended.
  • All memberships, concessions and payments that allow access to the Fitness Centre resumed on Wednesday 20th May 2020.
  • Courts Only memberships resumed on Thursday 28th May 2020.
  • Group Fitness Only memberships resumed on Tuesday 2nd June 2020.

Holds and Cancellations

  • If you have moved away from the facility or have continued concerns for your safety and WILL return at a future date, please contact us to apply a hold to your membership.
    • Hold requests are currently available on all membership types.
    • Debitsuccess (direct debit) memberships can be held for a fixed period of up to six months.
    • Members can defer the re-start of their membership to a later date (within 12 months) on memberships paid upfront.
  • If you have moved away from your pre-lockdown residence or have a specific medical condition/s that mean you can’t use and WILL NOT be returning to the facility, please contact us if you wish to arrange a cancellation of your membership.

All hold and cancellation requests should be sent to Lois Edwards, Team Leader Client Services

New and Renewed memberships

If you would like to sign up for a new membership or renew your membership, you can do so at reception or on our website.

Concession passes

  • Concession passes can be purchased online or from reception.
  • $100 for 10 entries, expire after 12 months.
  • Can be used to access Fitness Centre, LES MILLS group fitness classes, and recreational facilities.

Casual entry

  • Casual/non-member use is available.
    • $12 for adults
    • $10 for students (with ID)
    • $5 for children under 15 years
      • Payment at reception.


  • LES MILLS group fitness classes are still going.
    • Find the timetable on the Massey app or on our website.
  • Class numbers have been decreased to 10 in RPM and 30 for all other programmes.
  • If you wish to attend you must book your space in advance.
    • Bookings can be made over the phone or at reception. No online or email bookings available.
      • To book call reception on 06 350 5080.
    • Classes can be booked 24 hours in advance of the scheduled class.
    • If you cannot attend, please call to cancel to make the space available for others.
  • When you come in you must enter through reception. This is necessary to receive your entry docket which will allow you access to the class.
  • Please read through our Health and Safety information above on use of the facility.
  • Maintain 2m physical distancing from others in the class.
  • If you have your own mat, we recommend bringing it to class.

  • LES MILLS On Demand is also available.
    • LMOD is a service licensed to us. The length of the free trial and availability of affiliate discount are dictated to us by LES MILLS.
    • Any enquiries about LMOD payments or cancellations must be directed through the LMOD website.


  • Our recreational spaces are available to all users, including casual/non-member entry.
  • Bookings are restricted to 2 hours maximum, except for half and full court Sports Hall bookings which are restricted to 1 hour maximum.
    • Half court and full court bookings must have a minimum of six people attend.
    • Users are to set up and pack down nets and return these to reception after use.
  • We recommend booking to secure your space and avoid disappointment.
    • To book contact reception on 06 350 5080. No online or email bookings available.
  • All visitors to our facility must sign-in at reception before going to the court.


  • Velocity Five-0 classes continue as normal at Level 2.
  • The personal trainers will be increasing their cleaning during and after each class, and we ask that you maintain appropriate social distancing during your sessions.
  • Please remember that if you’re feeling unwell please stay home.


  • Our personal trainers are still working and will be following Exercise New Zealand guidelines.
  • Masks will be worn during sessions.
  • If you would like to contact a personal trainer you can find information on our website.


  • Churchyard Physiotherapy are operating as normal and all appointments are as currently booked.
  • They are increasing their cleaning, sanitising, distancing and contact tracing to keep you, the staff and the community safe.
  • If you are unwell please contact their admin team to reschedule your appointment or arrange for a telehealth appointment.
    • Appointment enquiries can made by calling 06 354 8008


Club sport training can still take place at Level 2. Please check with your club regarding their plans for safe activity at Level 2.

Guidelines for Activity at Level 2

Clubs will need to provide us with a written plan for safe operation.  This should outline the protocols and procedures  in place to ensure you meet all Level 2 guidelines.

To summarise:

  • You must have a system of recording and retaining contact details of all attending (for contact tracing).  
  • Basic hygiene measures must be adhered to including washing and drying hands before and after any activity. 
  • Caution is required with common touch points (e.g. balls or sporting equipment) so these should to be regularly cleaned/sanitised during a session. 
  • In order to meet our responsibilities, the Recreation Centre will be asking to receive a copy of your attendance record after each session for contact tracing purposes.
    • You can use any method you like to record attendance – simple written form is fine, but it must be scanned/copied and submitted to us after each session.
    • You are required to keep this information readily available (as we will also) for 7 weeks.
    • Please outline your method for collecting this information in your written plan. 

We’re keen to support you to get back into your activity so if you have any questions at all please contact Esther. 

If you want to make a booking, email with your requested date/time/venue.


  • Social leagues continue at Level 2.
  • If you have any questions regarding social leagues, please contact Chris Sharrock

If you have any questions or feedback please contact Ron Werner OR Lois Edwards OR

Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey